Just landed: NEW Masura magnetic polishes and Fall-Winter 2016/17 Golden Collection releases, Dance Legend and Bow - new + restock
CbL PotM December - Fool's Gold, ILNP Winter/New Year 2016 collection, Painted Polish new + restock
F.U.N Lacquer Christmas 2016 Collection launches @ 16h (4pm) CET 3 December!

Shipping and Returns

All prices are listed in Euros. Currency selector can be used to provide a reference price in other currencies, however the checkout will be in Euros.

Payment


We prefer PayPal as a method of payment for your orders. It is safe and easy to use. You can use your PayPal account or make a payment with a credit card without having to register.
It is also possible to pay via bank transfer (for customers within European Union only). Payment is expected within 48 hours after placing an order, otherwise the order will be cancelled and items restocked.

Shipping

We understand that you would like to get your products as soon as possible, so orders will be fulfilled and ready for shipping within 24-48 hours on business days. However, during sales, launches/restocks and busy holiday periods they may take longer to be fulfilled.

All orders are usually picked up by our shipping company the following business day after being fulfilled and are then taken to a depot to be sent to their destinations.


Shipping costs can be found here: http://www.hypnoticpolish.com/pages/shipping-rates

Please note, due to Swiss Post restrictions we no longer ship to Switzerland.

 

Approximate delivery times:

 

Small non-trackable padded envelopes under 100g - 5 days to 2 months, depending on destination and local customs processing time;

 

Small non-trackable padded envelopes 100-250g - 5 to 21 days

Standard trackable parcels: (business days, excluding weekends)


Netherlands (DPD/PostNL) - 1-2 days
Belgium, Germany – 1-2 days (DPD), 2-5 days (DHL/BPost)

France, Luxembourg, Austria, UK – 1-2 weeks

Rest of EU, Norway – 1-2 weeks
Rest of Europe – 2-3 weeks
USA, Canada, Australia – 2-3 weeks
Russia, South America – 2-12 weeks
Rest of world – 2-12 weeks

 

Delivery times may be longer during busy holiday periods.

 

IMPORTANT INFORMATION ABOUT SHIPPING ADDRESSES: PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT AND FULL!

WE WILL NOT REFUND OR REPLACE ORDERS WHERE INCORRECT ADDRESS HAS BEEN PROVIDED. 

 

Returns and refunds

All polishes are shipped individually bubble wrapped. In the unfortunate event that a bottle leaks or arrives broken, please contact us within 5 days of receiving the order, and supply a photograph. We will try to resolve the issue by re-shipping or refunding the product, depending on stock levels. Replacement product will always be the same as the original product ordered.

Unfortuantely we cannot accept claims of damages submitted more than 5 days after receiving the order, as required by postal companies.

Returns are accepted within 14 days of receipt provided the item(s) are unopened and in their original condition and packaging. Please email us first if you would like to return an item. Shipping costs are non-refundable. You will be responsible for paying shipping costs for returning your item.
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, full refund less shipping costs will be provided within 7 days of receiving the item(s) back by applying a credit to you original method of payment.

If your order is returned to us because you were absent during delivery or refuse the parcel, we will either refund the order amount minus the restocking fee of 10% and the original shipping charge, or you can pay the cost of postage again to have it re-shipped.

Sale items
Only regular priced items may be returned and refunded, unfortunately sale items cannot be returned.